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Part reconciliation Enel

By signing today, Enel and Consumer Associations, opens a new phase of protection consumers through the process of conciliation court. This procedure may be required by both the consumer market is bound to be those of the free market (electricity and gas). The agreement just reached with the associations consumers will enable customers to clear the costs of any disputes with the company through an online process.

The procedure is therefore open to both customers Enel Energia, Enel and to those of Electrical Service for individuals, ie individuals with a power contract Enel home or condominium with a power input not exceeding 15 kW, the reconciliation Customers may also access even with Enel Gas consumption year no more than 50 thousand cubic meters.

disputes resolved through the conciliation procedure shall be in addition to those already established with the previous regulation (reconstruction of consumption as a result of malfunction of the meter; bills by abnormal amounts than the average of those charged to the customer in the two previous years; reduction power and suspension of power for non-payment), now you can also adjust the disputes related to installment payments of bills in the presence of actual consumption, high amounts of invoices with abnormal at the request of the reconstruction of the energy consumption caused by the poor functioning of the meter.

to go to conciliation and consumers must Simply submit a complaint to ENEL, via fax, e-mail or by registered A / R, after 30 days of the complaint if the answer is negative or unsatisfactory customer, turning to a consumer association, may require 'Start of the practice of conciliation.


For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Consumers League of Perugia

President Mr. Damiano Marinelli

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consumer rights: every day a step backward in the field of liberalization

The liberalization introduced by Minister Bersani should ensure that consumers and competition in the market so goods and services at a fair price. According to the words of former Minister, however, "every day he takes a step back ... and economic activities are reduced and lower the income and purchasing power of large segments of the population, consumers will be abandoned."

Insurance, banks, telephone, petrol, pharmaceuticals, professional services in areas where consumers are still not able to assert their rights against the lobbies.
Continuing in this direction is likely to go back and get rid of the rules governing the liberalization. Continuously monitoring the market, we believe that you are regressing on many fronts such as the liberalization of the sale of drugs to counter the plurimandato on insurance contracts, and finally in the law on class action free of retroactivity.

"Today we feel the widening of the price of gasoline, net of taxes than the EU average as well as confirm that, to a careful reading, the new rules on collective action of consumers, not only put away scandals of recent years, but leave, even for the future, totally only the individual consumer who has been wronged or harassment. "

Consumers are faced daily with a little transparency and market sometimes misleading as evidenced by the many sanctions of the Guarantor for the competition and the market against large companies in the telecommunications sector.


For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Consumers League of Perugia
President Mr. Damiano Marinelli

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Bad news for poor consumers, the State Council decision opens up automatically block numbers 899

The State Council, Tuesday, May 12, postponed a decision on that AGCOM imposed the automatic block of numbers 899 and the like. Last December the TAR of Lazio had partially annulled the decision in which the Agcom aimed to curb the phenomenon of fraudulent inflated phone bills. The blockade imposed by the Authority of the objections relate to the numbers as premium rate numbers 899, 892, satellite and the like. The Tar, at the time, decided to set aside as settled that the rules of matter was the responsibility of the Ministry of Communications and Agcom.

among the many not covered by the new block 895, for, as per the national numbering plan, to provide services and technical-vocational. As expected you're doing an unlawful use of this number, as is mostly used by professionals on television of the lottery to give the "magic numbers." violations are so obvious (just turn on the TV), but ignored by those who should control. And in the role of non-controller continues to stand out the absence Ministry of Economic Development (which assigns special numbers).

Consumers League recommends that customers wishing to disable calls to premium rate numbers, to communicate to your service provider's will disable these services on your line or to show at our office to compile the model for the deactivation.


For further information you can call the numbers in the League Consumers Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Consumers League of Perugia
President Mr. Damiano Marinelli

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Anomalies prices of products or services? Call the Price

Thanks to the 2008 Budget was introduced the figure of the Guarantor for the monitoring of the prices also known as "the Price who works at the Ministry of Economic Development.

for consumer protection and price control has been activated, by February 25, 2008, the National Call Center for Consumer reports on prices, which meets Monday through Friday from 9.00 to 15.00, the national toll free number 800 95 59 59. The activities for the

Pricing is split into three main areas: •
monitoring and control of the dynamics of market prices, using a system based also on reports of investigations of citizens, enhancing cooperation with the Guardia di Finanza and directly addressing those who practice excessively high prices;
• coordination and exchange between local and national institutions in contrast to higher prices, and to facilitate the activation of a dialogue between consumer associations and business groups;
• enhancement initiatives virtuous promoting and giving visibility to the operators that adopt lower prices.

Ombudsman for monitoring the situation of prices of products and services you use the services Prices of Chambers of Commerce, which is responsible for receiving reports of consumers relating to anomalies in pricing and verification of stocks.
The Supervisor will report any anomalies and dynamic pricing to the Ministry of Economic Development that will, if necessary, to alert you to the competition authority and the market and formulate legislative proposals.

For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Perugia
Consumers League President: Mr. Damian Marinelli

What Does The Number On The Alabama

Recall Authority operators: stop to the "crazy bills" Consumers

Although the mobile phone market is enjoying a prosperous season, transparency discussed within this sector does not seem to develop properly . The two industry Authority - Antitrust and Agcom - underline the entire Italian inconsistency regarding the price (too high) since July of SMS will cost no more than 11 cents in any European country. If one considers that currently the average cost in Europe to send a text message is 8 cents while Italy comes in at 12 cents, ironically from July Italians will cost less to send text messages in other European countries in our peninsula.

The consultation launched by the competent authorities, highlights a number of other abnormalities occurred due to mobile operators that divide the market and does not seem to share the idea of \u200b\u200b"free competition in a free market."
In general, the sale of ringtones and logos as well as deals with the use of the Internet on mobile networks are not properly understood by the users that often find themselves buying products without understanding the cost, or even to activate services have no intention.
To those who happened to be seen delivering an exaggerated bill not mentioned by those who proposed to accept the offer of a contract by which would have included a next-generation mobile phone? How
periodically charged for services not requested, nor actually used on your phone?
Authorities point out to operators that the contractual conditions are often unattractive and may not reflect the criteria of transparency measures to protect users.
is not easy to understand the true costs and benefits of various offers, nor the actual price of some promised benefits, often disregarded: the authors propose operators to provide "block maxima of expenditure, so that, beyond a certain traffic can go and avoid thousands of euro bills that continue to cause more than actions, spread discontent among consumers and may not reflect the lines that track across Europe in mobile communications.
What remains for now as an appeal by the authorities, if breached, could take the form of formal obligations of the operators or fines.
As far as logos and ring tones, the call is even more heartfelt, given the young average age of users that often involves a certain naivety of that approach to buying if combined with "ambiguity" promotion and sales, may lead to something not far from the scam. The transparency of some questionable deals are under discussion: "The inquiry revealed the need, especially in light of the typology of the users of this content (and young teens), to introduce procedures to ensure transparency of contracts and especially awareness of the contract, often signed without a real desire by the consumer, "this is the warning Antitrust. "We must therefore put mechanisms in place to verify and possibly trace the actual acceptance by the completion of the contract. Also be introduced clear and simple procedures for decommissioning. "


For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Consumers League of Perugia

President Mr. Damiano Marinelli