By signing today, Enel and Consumer Associations, opens a new phase of protection consumers through the process of conciliation court. This procedure may be required by both the consumer market is bound to be those of the free market (electricity and gas). The agreement just reached with the associations consumers will enable customers to clear the costs of any disputes with the company through an online process. The procedure is therefore open to both customers Enel Energia, Enel and to those of Electrical Service for individuals, ie individuals with a power contract Enel home or condominium with a power input not exceeding 15 kW, the reconciliation Customers may also access even with Enel Gas consumption year no more than 50 thousand cubic meters.
disputes resolved through the conciliation procedure shall be in addition to those already established with the previous regulation (reconstruction of consumption as a result of malfunction of the meter; bills by abnormal amounts than the average of those charged to the customer in the two previous years; reduction power and suspension of power for non-payment), now you can also adjust the disputes related to installment payments of bills in the presence of actual consumption, high amounts of invoices with abnormal at the request of the reconstruction of the energy consumption caused by the poor functioning of the meter.
to go to conciliation and consumers must Simply submit a complaint to ENEL, via fax, e-mail or by registered A / R, after 30 days of the complaint if the answer is negative or unsatisfactory customer, turning to a consumer association, may require 'Start of the practice of conciliation.
For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).
Consumers League of Perugia
President Mr. Damiano Marinelli
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