What To Do With Sirloin

Air transport: new EU Charter of Passenger Rights

Dr. Laura Bianchi
Dr. Lara Ricci

All travelers in plane, and they want to assert their rights, especially in cases of unexpected or disrupted, can not fail to see the new Passenger Bill of Rights, now in its sixth year, and set up by ENAC, the National Board Civil Aviation Authority. The first edition of the Charter was in 2001, has since been updated in five successive editions, with a circulation of over eight million copies, the fifth version was published in 2005, coinciding with the entry into force of new rules of delay and cancellation of flights, indicating in particular the increase in the amount of compensation payable by the carriers in the event of denied boarding due to overbooking, and the introduction of forms compensation and assistance in the event of cancellation or long delays, and the extent of such protection to passengers on charter flights.

The new Passenger Bill of Rights can be downloaded online at the site of ENAC, or may be withdrawn at major Italian airports.
The new edition comes with a new design which is renewed in style and content: take account, inter alia, the recent European provisions on the rights of disabled passengers, the laws on security and surveillance operators, of the rules for carrying liquids on board aircraft and the establishment of so-called "black list" ie the list of those airlines on which was imposed the flight ban in the European Union. It was also envisaged a new section on "Prices Transparent", a legend of all the items that make up the final cost of a ticket.
The Charter describes in detail all the steps related to the booking and purchase of flight through various forms of protection of passengers in cases of denied boarding, flight cancellations and long delays, along with how to complain.
Another section is on the limits of liability of airlines and luggage, and another to package tours, and in particular the obligations to be organizer and the seller, and consumer rights.

Any requests or legal actions made in case of disputes should be based only on the relevant legislative texts, available in the section on legislation.

For further information you can call the numbers on the Consumers League of Perugia 075.5004969 - 075.5000949 - Via Sicilia n. 55/57 (Perugia).

Consumers League of Perugia
President Mr. Damiano Marinelli